Questions to Ask a Plumber

It’s happened again. That pesky drain clog that just won’t go away no matter how many times you plunge it or the sound of running water that’s constantly coming from your toilet. It’s time to hire a professional. But before you go dialing the first local plumber that comes up in your Google search, arm yourself with some important questions that will help you hire a knowledgeable, reputable expert.

Here are six questions that will help you sort out the good from the bad when it comes to local plumbers:

  1. Are you insured? A plumber who is insured protects both the homeowner and the contractor against unforeseen damages and costs. A reputable plumbing firm will have two kinds of insurance — general liability and workers’ compensation — that will cover any kind of accident that could happen on the job.
  2. Are you licensed? In Texas, plumbing license requirements are set by the state. All licenses and registrations are handled by the Texas State Board of Plumbing Examiners. A reputable plumber will have one of the following:
    • A Master Plumbing License, which covers unlimited plumbing work including sanitary drainage, water supply, storm drainage, and natural gas piping. Or
    • A Journeyman Plumbing license, which covers unlimited plumbing work including sanitary drainage, water supply, storm drainage, and natural gas piping while under the supervision of a Master Plumber.
  1. Are you bonded? A surety bond will cover things that the company’s insurance doesn’t, such as compensating the homeowner for claims like theft. Bonded employees have been fingerprinted and passed a background check. At the very least, the company should have a bond.
  2. Do you offer free written estimates? Most plumbers are happy to give an estimate upon examining the job. Ask for the estimate in writing and be sure it includes all the details such as parts and labor costs, the “what-if” in case the plumber encounters an unexpected problem, etc. Written documentation gives you the back-up information you need in case your end-bill is questionable.
  3. Can you furnish references in advance? Do your homework first. Call some of the references provided by the plumber and check with your Better Business Bureau to see if the company has a rating. You may encounter a few less-than-satisfied customers, but this provides a more realistic picture of a contractor than 100% glowing reviews. Stay away from any contractor who is not willing to provide references.
  4. Do you guarantee your work? Having a guarantee is peace of mind. Guarantees may cover a variety of things, from showing up on time to correcting any mistakes in the work or replacing faulty parts. Make sure the plumber puts their guarantee in writing before you sign a contract, and then store it away in the event you ever need follow-up work done.

Howell Services, serving the Fort Bend area, understands the importance of providing quality, trusted plumbing service. The company backs its work with a guarantee that includes:

  • Appointment Window. Your time is valuable; you shouldn’t have to worry about whether someone will show up on time or not show up at all.
  • Technician Seal of Safety. The technician entering your home has been background checked, random drug tested, and professionally trained.
  • Upfront pricing. There are no hidden costs; the technician will present the price to you before the work is performed.
  • Competitive pricing. The diagnostic fee to evaluate your plumbing problem is only $39 and air conditioning/heating is only $69.
  • 100% Satisfaction Guarantee. If you are not completely satisfied with the work, it will be repaired for free.
  • Fully licensed, insured, and bonded.

Call today to schedule your comprehensive plumbing inspection or repair service.

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